CX Passport The one with Sun Country Airlines customer service - Jeremy Hyde | Director Customer Support at Sun Country Airlines E141
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🎤🎞️Buckle that seatbelt and get ready for departure… “The one with Sun Country Airlines customer service” with Jeremy Hyde Director Customer Support at Sun Country Airlines…episode 141🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
3:39 Customer service approach and preventing future issues
7:35 Using data and feedback to improve airline customer experience
12:34 Customer service challenges and employee engagement in the airline industry.
19:10 Where would Jeremy go with a free weekend and flight benefits
20:40 1st Class Lounge
24:36 Starting as a call agent influencing current leadership approach
29:19 Balancing human and technology in customer service
33:09 Customer experience and technology adoption in the contact center
35:41 Contact info and closing
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Episode resources:
Voice of the Agent Blueprint: https://www.linkedin.com/pulse/intro-voice-agent-blueprint-jeremy-hyde
LinkedIn: https://www.linkedin.com/in/hydej/
The Loud Quiet - Rick & Clancy's empty nest podcast: