The Josh Bersin Company How Mastercard Uses AI to Rewire HR for Employee and Business Performance
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Jun 4, 2025 Anshul Sheopuri, Executive Vice President of People Operations & Insights at Mastercard, shares how the company uses AI to revolutionize HR. He highlights strategies for enhancing employee experiences and improving business performance with technology. Anshul discusses the challenges of choosing between building or buying AI solutions and practical tips for integration. Listen in for insights on how AI can streamline hiring processes and create personalized growth opportunities for employees in a tech-first environment.
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MasterCard Simplifies HR Tasks
- MasterCard simplified candidate interview scheduling by creating a system like a restaurant reservation app.
- They automated employment verification letters for employees to improve speed and scale at the last mile.
Compliance and Employee Lens
- A combined focus on compliance and employee perspective creates win-win HR solutions.
- Reframing compliance through the lens of employee experience offers fresh perspectives.
Prioritize Value in AI Projects
- Prioritize projects that deliver both business and user value for effective AI implementation.
- Focus on initiatives that improve quality, reduce costs, or enhance the employee experience.