It's a Good Life S2E220 Follow Up - The Key to Trust
If you want your business to stand the test of time, you have to build trust with your customers. In this episode, Brian explains how you can become a trusted advisor to your clients by always going the extra mile, not just during a transaction, but afterwards too.
YOU WILL LEARN:
· How trust is easily broken.
· Why follow-up is critical.
· How to create advocates for your business.
MENTIONED IN THIS EPISODE:
“How to Win Friends and Influence People,” by Dale Carnegie
“Raving Fans,” by Ken Blanchard
NOTEWORTHY QUOTES FROM THIS EPISODE:
“Trust is the most critical factor to the success of any and all relationships, both in business and in life.” – Brian Buffini
“In today's business environment, if you can follow up consistently, you'll be a shining star in the marketplace.” – Brian Buffini
“If you want to be a profit-maker, you’ve got to be a promise-keeper.” – Brian Buffini
“In life, silence is golden. In business, silence is deadly.” – Brian Buffini
“Character and competence build trust.” – Brian Buffini
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