Episode 60: Prepare for Everything: Back Office Management

Did you just write something on that resume?

Big mistake.

Did you make a note about the candidate’s kids? 

Big, big mistake.

And what about documentation for injuries and accidents? 

If you didn’t take a witness statement, you failed.

In this episode, I interview c about her love of processes and why she spends so much time thinking about things that could go wrong.

To throw some much deserved light on the back office, Angie talks with me about:

- Falling in love with the trades and learning on the job

- Processes in action during a record-breaking heat wave 

- Hiring and liability practices you haven’t thought about

- Common personnel issues like accident reporting

- What owners should know about accounting

Check out these resources we mentioned during the podcast:

- SmartLess podcast 

- Harvard Business Review

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts , Spotify , or here .

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

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