Find out what the KM Love Language is. KM IS NOT A PROJECT! Km must be approached with sustainment and maintenance at the foundation. ______________________________________________________ Dr. Liz Herman is a Director of Knowledge Management at Senture, LLC, which specializes in providing large-scale, complex contact center services. She has provided KM solutions for both commercial and Federal Government agencies for over 25 years and recently concluded a KM effort with the United States Department of Agriculture enabling it to provide accurate and timely content to its farmers, ranchers, and producers through a central knowledge base. She holds a PhD in Applied Management and Decision Sciences with a KM specialization, an MA in English with a Rhetoric, Composition, and Professional Communication specialization, and a BA in Journalism. She is PMP certified and was recently honored as an Associate Fellow by the Society for Technical Communication for her contributions to the field. _______________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/