Property manager's communication strategy

It is crucial for property managers to have a well-defined communication strategy with their owner clients. Many property managers tend to only contact owners when there are issues or problems. However, it is essential to have consistent and proactive communication with owners to build trust and demonstrate professionalism. The podcast episode suggests seven specific times when property managers should communicate with their owner clients. These include contacting them when bringing on a new property, providing updates on the property's vacancy status, notifying them about maintenance issues after work is completed, informing them about property turnover and the upcoming process, sending monthly owner statements and communications, notifying them about lease renewals, conducting periodic quarterly owner calls if needed, and sending an annual year-end owner letter to recap the previous year and preview the upcoming year. Each communication should be clear, informative, and concise to keep owners well-informed and reassured of the property manager's dedication.