Michael Educate: Creating Lasting Client Relationships Through Habit and Heart

In this episode, Steve Fretzin and Michael Educate discuss:

• Effective habits for business development and client relationships
• Relationship-driven networking and sustained client loyalty
• The impact of mentorship and personal values on professional growth
• The importance of active listening and sales-free selling techniques

Key Takeaways:

• Making business development a regular, ingrained part of the daily routine is essential for long-term success and should not be left as an “end-of-day” task.
• Building a client relationship based on trust and a commitment to solving client issues, even outside one’s specific expertise, can strengthen loyalty and ensure clients return.
• Personal experiences and relationships, such as advice from family, shape and inform approaches to client interactions, stressing genuine investment in client outcomes.
• Developing an initial personal network—family, friends, and peers—early on can lay a foundation for a robust client base, emphasizing relationship depth over formal networking.

"People want to work with people that they respect and admire and people they feel like ‘get it’… it’s not just about the case in front of you. It's not just about the client relationship in front of you. It's making that person's life that much easier." —  Michael Educate

Join Steve on November 15th for an exclusive 60-minute session focused on actionable strategies for business growth. Register now—seats are limited to the first 20 attorneys! Sign up here: https://www.fretzin.com/blog/category/events/

Thank you to our Sponsors!

Rankings.io: https://rankings.io/

Rainmakers Roundtable: https://www.fretzin.com/lawyer-coaching-and-training/peer-advisory-groups/

Episode References: 

The Par Train - A Mental Golf Show: https://podcasts.apple.com/us/podcast/the-par-train-a-mental-golf-show/id1136003885

About Michael Educate: Michael Educate is a trial lawyer engaged in all aspects of dispute resolution and strategic counseling, both in commercial litigation and in tax controversy matters. He has experience across various legal areas and industries for clients of all sizes, from small, privately held businesses to multinational enterprises, and particularly focuses his practice on representing clients in the financial industry as well as motor vehicle manufacturers and distributors. Mike is also frequently called upon to handle disputes involving asset and business valuations and complex damages claims.

Connect with Michael Educate:  

Website: https://www.bfkn.com/people/michaeleducate

Email: michael.educate@bfkn.com

LinkedIn: https://www.linkedin.com/in/michaeleducate/

Connect with Steve Fretzin:

LinkedIn: Steve Fretzin

Twitter: @stevefretzin

Instagram: @fretzinsteve

Facebook: Fretzin, Inc.

Website: Fretzin.com

Email: Steve@Fretzin.com

Book: Legal Business Development Isn't Rocket Science and more!

YouTube: Steve Fretzin

Call Steve directly at 847-602-6911

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.