Think Fast Talk Smart: Communication Techniques 17. Think Fast: You Asked, We Answered
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Aug 13, 2020 
Shawon Jackson, MBA ’21, founder of Our Voices Matter, joins Matt Abrahams to tackle audience-submitted communication challenges. They discuss powerful techniques to craft written responses and manage interruptions effectively. Shawon emphasizes the importance of understanding power dynamics in communication. The duo dives into collaborative advocacy strategies for students and shares insights on setting clear communication goals. They also highlight storytelling's role in engaging audiences, showcasing how personal narratives can drive meaningful conversations.
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Audience-Focused Communication
- Consider your audience and their needs when deciding what to talk about.
- Conduct reconnaissance and reflect on their knowledge and attitudes to tailor your message.
Handling Interruptions
- Set expectations upfront to prevent interruptions, especially in professional settings.
- Use paraphrasing to regain control if interrupted, summarizing their point and continuing your own.
Signposting for Clarity
- Use signposting to clearly outline your talking points.
- This helps manage expectations and reduces interruptions.