Clients are the lifeblood of your business, but they can also be frustrating and annoying. You must manage clients very well if you want a happy law practice.
The simplest, most important business goal you can have is to optimize for happy clients. But you must understand what that actually means in practice. I learned a lot about what this means as a waiter at a prestigious New Orleans restaurant. The principles for effectively managing your law clients are the same as those for managing any kind of high-end customer.
General Resources
- The 80/20 Principle (my email newsletter)
- The 5 Pillars of a Tech-Powered Law Practice
- The Inner Circle (an online community for law firm owners)
Thanks to Our Sponsors
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EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at EmeraldCity Pro.