Money Lab A Terrible Automation Mistake
4 snips
Aug 14, 2025 Discover the crucial balance between automation and authentic communication in business. Learn why genuine interactions are key to successful customer relations, enhanced by tools like Loom and Whisperflow. The discussion shifts to the power of social media, especially TikTok, in fostering community. The hosts share personal experiences that emphasize direct engagement while tackling the emotional ups and downs of public interaction. It's a blend of tech and touch that can redefine how we connect!
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Automate Friction, Not Humanity
- Automation can remove authentic human connection even when it saves time.
- Preserve human touch for gestures that build loyalty and meaning.
Use Canned Replies To Share Resources
- Use canned responses only when they include links or clear resources the user needs.
- Craft the reply so it points directly to existing content instead of pretending to personally solve everything.
Pass The Buck To Your Content First
- When answering questions, send people to your own article or video first and ask them to follow up.
- Phrase it helpfully (e.g., "Let me know if this helps") to invite further engagement.