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00:01:58 Mirroring and Matching
00:03:03 In the 1970s, Richard Bandler and John Grinder introduced NLP
00:05:24 Way 1: Match and Mirror External Communication Cues
00:07:31 Way 2: Match and Mirror Voice and Language
00:12:16 Way 3: Match and Mirror Internal Communication Cues
00:16:56 Way 4: Match on Content
00:18:38 Way 5: Chunking
• Good conversation is firstly about the degree of concordance, harmony, and synchronicity between you and the person you’re talking to, i.e., rapport.
• We can increase rapport by mirroring and matching both nonverbal and verbal expression. This can be done with internal and external cues, voice and language, content, and chunking style (i.e., up or down).
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