How to Get Your Team Out Of Process Documentation Hell Using AI & Automation

Your process documentation sucks. Don't worry — so do most people's. It's because it's tedious and manual to create and takes away from the fun parts of work. But wait — couldn't AI help?

Galen Low sat down with Alyson Caffrey (Co-founder of Operations Agency), Gray Mackenzie (Co-founder of ZenPilot), and Brian Kessman (Founder of Lodestar Agency Consulting) to explore whether a healthy culture of AI, automation, and iterative knowledge transfer can get your teams out of process documentation hell.

Resources from this episode:

• Fill out our 2025 salary survey
• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Alyson, Brian, and Gray on LinkedIn
• Check out ZenPilot, Operations Agency, and Lodestar Agency Consulting