The Dentalpreneur Podcast w/ Dr. Mark Costes 2361: Am I the Problem? Leadership Communication with Positive Impact Pt. 1
Oct 20, 2025
Dr. Summer Casmel, an experienced dental practice owner and leadership coach, shares insights on effective leadership communication. She reflects on her early missteps and emphasizes the importance of personal accountability. Communication breakdowns can escalate into major issues, including patient errors and team dysfunction. Summer introduces her five-step C-framework to address these challenges, focusing on clarity, commitment, and consistency. With an engaging mix of honesty and humor, she motivates leaders to develop better communication strategies for team success.
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Leadership Flops That Sparked Change
- Dr. Summer Casmel describes repeatedly bombing team talks and driving home sick from worry about miscommunication.
- She became a student of leadership after realizing dental school didn't teach effective team communication.
Small Problems Hide Big Costs
- Small, repeated problems like unfilled time and minor mistakes often signal upstream communication breakdowns.
- Those tiny issues accumulate into large costs in hours and patient experience.
Splinters That Irritate Teams
- Casmel recounts roster problems like staff late to huddles and persistent low-level errors becoming persistent annoyances.
- She calls certain difficult coworkers "splinters" who irritate team dynamics despite doing their jobs.