Grow A Small Business Podcast Co-founded an immigration consulting firm in 2014, aged 33. With her experience in IT and project management, able to grow the firm from 1 to 4 offices with 57 FTEs, client satisfaction of 98%, and 20% growth per year. (Marilene Quintana)
In this episode, I interview Marilene Quintana, the Co-founder of e-Visa Immigration, an immigration consulting firm based in Vancouver, Canada. The firm provides visa and immigration consulting services for people around the world who dream of a better life in Canada. Assists clients from document preparation until throughout the process.
Marilene is the co-founder and Senior Canadian Immigration Consultant at e-Visa Immigration. Before working with Immigration, she was a Certified PMP – Project Management Professional and obtained an undergraduate degree in Computer Science. With her experience in IT and project management, able to grow the firm from 1 to 4 offices with 57 FTEs, client satisfaction of 98%, and 20% growth per year.
Marilene is organized and passionate about providing high-quality service yet understanding her clients' situations. She says, "You have to remember that you have to respect the feelings of every client, everybody has difficult moments."
This Cast Covers:
- An Immigration Consulting firm that provides visa and immigration consulting services for people around the world who dream of a better life in Canada.
- A career consulting that helps people to understand how the Canadian labor market works and how to position themselves to find a good job in Canada.
- Consistently provide the highest quality services in immigration consulting.
- Advising customers regarding the most suitable program for themselves and family.
- Assisting customers with preparing the documentation and providing outcomes, keeping track of application's deadlines and applicable payments.
- Acting on one's behalf to the government authorities as well as responding to any question that they may have throughout the process.
- The importance of communication in serving clients and managing expectations.
- Standing out through standards of communication and commitment to negotiate.
- Providing comfort for clients through respecting their feelings and worries throughout the process of immigration.
- The importance of hiring professionals to assure clients to do their job correctly and that everything is going to go well.
Additional Resources:
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Quotes:
"You can be a very good professional in what you do but at the end of the day, you have to know how to serve your client well and manage their expectations." —Marilene Quintana
"You have to remember that you have to respect the feelings of every client, everybody has difficult moments." —Marilene Quintana
"Hiring a professional is always better, to give clients the assurance that they will do their job correctly and that everything is going to go well." —Marilene Quintana
"There's always change and uncertainties but we have to learn how to deal with those and do what is right." —Marilene Quintana
"You cannot make everybody happy so focus on the positive, focus on the people who are happier for you and appreciate you." —Marilene Quintana
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Music from https://filmmusic.io "Cold Funk" by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0