The Salesforce Admins Podcast
2025 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends
Jan 2, 2025
Join Josh Burke, Admin Evangelist at Salesforce with 15 years of AI expertise, as he dives into the future of Salesforce admins. He discusses the exciting implications of Agentforce, illustrating how admin roles are evolving with AI tools. Burke also simplifies the complex world of LLMs and Retrieval Augmented Generation, emphasizing effective prompt engineering. The conversation highlights key content for 2024, including modular flow building, and underlines the importance of strategic event planning to enhance learning and networking.
20:59
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- AgentForce is revolutionizing the role of Salesforce admins by enabling automation in everyday tasks, allowing them to focus on strategic contributions.
- The necessity for ongoing education in security and governance emphasizes that Salesforce admins must effectively manage AI implementations while ensuring organizational safety.
Deep dives
Embracing AgentForce
The discussion highlights the significance of AgentForce as a transformative tool for Salesforce admins in 2025. The team underscores its potential to integrate automation into everyday tasks, allowing admins to focus more on strategic roles rather than routine functions. One insight is the development of a video series aimed at teaching admins how to utilize automation effectively in conjunction with AgentForce. This approach not only prepares admins for the future but also helps them navigate the complexities of integrating new technologies into their organizations.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
