Neil Triggett discusses patient non-compliance with Vikram Sethuraman, CEO of PT Wired. They highlight the importance of patient engagement and retention, the gamification and customizable rewards in the PT Wire app, the significance of customer satisfaction and online reviews, and the benefits of clinic apps for patient engagement and retention.
Patient engagement and retention are crucial for physical therapy clinics to prevent dropout and improve outcomes, as 20% of patients drop out after just three visits and 70% don't complete all authorized visits.
PT Wired's patient engagement platform addresses the challenge of home exercise program adherence by providing personalized exercise videos, reminders, and instructional tools, along with gamification elements to enhance motivation and support.
Deep dives
Overview of PT Wired
PT Wired is a patient engagement platform for physical therapy that serves as a digital interface between patients and providers. It offers features such as home exercise program engagement, communication with the provider, appointment scheduling, bill payment, and marketing. The platform was created by CEO Vikram Setharuman, who was motivated by his own experience as a patient and the gap between patient and provider interaction between clinic visits. PT Wired aims to improve patient compliance and outcomes by addressing the challenges of perceived barriers, self-efficacy, and social support.
Importance of Patient Engagement
Patient engagement is crucial in physical therapy to ensure patient adherence and prevent dropout. As clinics grow, patient retention tends to decrease, with statistics showing that 20% of patients dropout after just three visits and 70% don't complete all authorized visits. Rather than solely focusing on patient acquisition, clinics should prioritize patient engagement and retention, as it impacts reputation, referrals, and revenue. By optimizing the patient experience and utilizing technology like PT Wired, clinics can provide better support, education, and accountability to increase patient satisfaction and completion of treatment plans.
Addressing Home Exercise Program Adherence
Home exercise program adherence is a common challenge in physical therapy, with studies indicating that about 72% of patients do not complete their exercises. PT Wired aims to tackle this issue by addressing perceived barriers, self-efficacy, and social support. The platform offers features such as personalized exercise videos, reminders, and instructional tools to overcome barriers like forgetfulness and lack of time. The system also focuses on providing thorough explanations of the exercises, educating patients on the science behind them, and establishing accountability and support through secure communication with providers. Additionally, PT Wired incorporates gamification elements like streak counters and customizable reward incentive programs to enhance motivation and engagement.
Utilizing Remote Therapeutic Monitoring Codes
PT Wired supports clinics in leveraging remote therapeutic monitoring (RTM) codes to enhance patient compliance and outcomes while generating additional revenue. By using digital platforms like PT Wired, which meet the requirements for RTM codes, clinics can bill for remote monitoring services and receive reimbursement. The platform tracks engagement metrics, provides analytics, and streamlines documentation for billing purposes. The RTM codes incentivize clinics to embrace technology for better patient engagement, and it can add approximately $120 per patient per month to a clinic's revenue. This is especially valuable in a changing healthcare landscape with declining reimbursements, making it essential for clinics to tap into this revenue stream.