Mac Power Users

512: Ask the Genius

Dec 1, 2019
Dive into essential troubleshooting tips for Mac and iOS devices, including reboot strategies and dealing with iCloud issues. Learn how to manage charging frustrations with a clever toothpick trick! Explore the latest 16-inch MacBook Pro features, from keyboard evolution to the importance of SSD specs. Hear about the transition to newer models and how Time Machine simplifies backups. Plus, discover the perks of using authorized service providers for repairs to ensure device authenticity.
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ANECDOTE

Early Apple Store Experience

  • Stephen Hackett's first Apple Store job involved selling iPods during the 2006 holiday season.
  • He primarily sold iPods for hours, as they were a popular Christmas gift.
ADVICE

Document Troubleshooting Steps

  • Document problems and troubleshooting steps before visiting the Genius Bar.
  • This helps geniuses understand the issue and take you more seriously.
ADVICE

Bring Entertainment to Genius Bar

  • Bring something to occupy yourself while waiting at the Genius Bar.
  • Delays are common, so having a book or other entertainment is helpful.
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