The AI in Business Podcast Human-Centered Innovation Driving Better Nurse Experiences - with Umesh Rustogi of Microsoft
Dec 9, 2025
In this conversation, Umesh Rustogi, General Manager of Dragon for Nursing at Microsoft, shares insights on how to alleviate nurse burnout through ambient AI technology. He discusses the staggering impact of documentation on nursing time and the innovative features being developed to streamline workflows. Umesh highlights real-world applications, like mobile ambient recording and one-click note drafting, which enhance documentation quality and nurse-patient connections. He also predicts a future filled with agentic AI and frictionless interactions in healthcare settings.
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Documentation Drives Nursing Burnout
- Nurses spend 25–40% of shift time on documentation and admin, driving burnout and turnover.
- Microsoft prioritized purpose-built AI for nurses after clinicians reported this burden to their physician-focused teams.
Use Ambient Capture For Flow Sheets
- Capture bedside conversations with ambient AI to auto-extract structured flow-sheet observations into the EHR.
- Provide easy review/edit before filing so nurses stay mobile and untethered from workstations.
Embed Trusted Clinical Sources
- Nurses need fast access to trusted, cited clinical sources to avoid hallucinations and inconsistent guidance.
- Embedding vetted sources like CDC or MedlinePlus into AI reduces risk and speeds decision-making.