Growing a SaaS Under HEAVY Competition - with Livestorm's Gilles Bertaux
Oct 30, 2023
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Livestorm's Gilles Bertaux discusses how they succeeded in a competitive market, acquired customers through feedback and SEO, and grew past $10 million in revenue. They focus on differentiation, European advantage, and shipping key features with high quality. Strategy shifts after hitting revenue milestones and lessons learned are also shared.
Livestorm's success was attributed to their investment in SEO and content marketing, driving organic traffic and generating leads.
The positioning of Livestorm as a webinar platform with a focus on mid-market plus plus, emphasizing security, privacy, and compliance, helped them stand out in the competitive space.
Deep dives
Investing in SEO and Content Marketing
Livestorm found success by investing heavily in SEO and content marketing. They wrote blog posts on a daily basis, focusing on keywords and creating a strong online presence. This strategy helped them drive organic traffic and generate leads for their sales team.
Focused Differentiation and Target Market
Livestorm positioned themselves as a webinar platform with a clear focus on the mid-market plus plus. They differentiated themselves by emphasizing their European DNA, prioritizing security, privacy, and compliance with regulations like GDPR. This positioning helped them stand out in the competitive webinar space and attract customers who valued these specific features.
Balancing Self-Service and Sales
Livestorm leveraged self-service as a way to drive leads and fill their sales pipeline. By offering a self-serve product option, they were able to attract users who may not be the most sticky, but still contributed to their revenue. Concurrently, their sales team focused on converting these users into longer-term contracts, increasing revenue per account and customer lifetime value.
This week on How To Win: Livestorm's Gilles Bertaux, a meeting and webinar platform. You'll hear how Livestorm succeeded despite many well-known competitors. How they got their first customers. And how they grew past $10 million in revenue.
Key Points
1:00 - How Gilles got the idea for Livestorm and validated it with customers 2:00 - Getting the first set of customers 3:15 - Reaching $1 million ARR in 2-2.5 years 3:45 - Growth during COVID-19 pandemic 4:30 - Differences between Livestorm and virtual event platforms 5:45 - Importance of recurring revenue products 6:00 - Anti-active usage products retention rates 7:00 - Differentiation in the webinar space 8:00 - European privacy laws advantage 9:30 - Messaging differentiation vs. business strategy differentiation 10:00 - Shipping features fast vs. carefully 13:00 - Prioritizing features based on positioning 14:15 - Strategy changes after hitting $10 million revenue 16:00 - Lessons learned over 7 years 17:30 - How Livestorm won