Waste No Day: A Home Services Motivational Podcast The Phone Call from Hell!
Apr 21, 2025
Discover the art of active listening and setting expectations in customer relations. The hosts share humorous tales of staying calm during stormy encounters, complete with nods to 'Twister.' Engage with their plans for a sales training bootcamp and the launch of DVD content. Learn how to turn tough customer interactions into lasting connections using empathy and effective communication. Gain insights into mastering sales calls and managing difficult conversations that can lead to productive outcomes.
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Episode notes
Be The Calm In The Storm
- Approach upset clients calmly and disarm their hostility before addressing their concerns.
- Don't armor up for a fight; be the voice of reason and take control of the environment emotionally.
Start Calls With Advocacy
- Start hostile calls by expressing advocacy and shared goals to build trust.
- Focus on building emotional relationships rather than just selling services.
Explain Full Service Value
- When clients find cheaper parts online, explain the full value including licensed labor and quality assurance.
- Use relatable analogies to show why service costs more than just the part price.