Leveraging AI to Help MSP Clients (EP774)

Uncle Marv kicks off a fascinating discussion with Zulfiya Forsythe of Omadli Group and Dmitry Rudman of SafePoint IT about how MSPs can leverage the power of data and AI to better serve their clients. Zulfiya shares her journey from corporate accounting to becoming a data and AI expert, emphasizing the importance of curiosity and continuous learning. Dmitry discusses how a client led him to discover a partnership with Omadli group that allowed him to offer Business Intelligence as a Service. The trio explores real-world applications, including automating reporting processes and creating customized dashboards that provide actionable insights.

Main Topics Covered:

• Zulfiya's Journey into Data & AI: From corporate accounting frustrations to SQL YouTube binges, Zulfiya's story is one of curiosity-driven career transformation.
• The MSP Opportunity: Discover how MSPs can leverage data analytics and AI to offer strategic business advice and unlock new revenue streams.
• Real-World Applications: Automating repetitive reporting, creating custom dashboards, and leveraging AI for customer service are just a few examples discussed.
• Copilot & Beyond: Explore the capabilities of Microsoft Copilot and how custom AI solutions can further enhance MSP service offerings.
• Implementation & Startup Time: Zulfiya and Dmitry provide practical insights into the time and resources required to implement data and AI solutions for MSP clients.

Actionable Tips & Advice:

• Ask the Right Questions: MSPs should proactively ask clients about their reporting processes, data silos, and pain points to identify opportunities for improvement.
• Start Small: Begin with a single data source or a specific reporting challenge to demonstrate the value of data analytics and AI.
• Embrace Continuous Learning: Stay up-to-date on the latest trends in data analytics and AI to provide the best possible service to clients.
• Consider a Strategic Partnership: Partner with experts like Omadli Group to accelerate the implementation of data and AI solutions.

Companies and Websites Mentioned:

• Omadli Group: https://www.omadligroup.com/ 
• SafePoint IT: https://www.safepointit.com/
• ConnectWise: https://www.connectwise.com/
• QuickBooks: https://quickbooks.intuit.com/
• NinjaOne: https://www.ninjaone.com/
• Salesforce: https://www.salesforce.com/
• HubSpot: https://www.hubspot.com/
• Microsoft: https://www.microsoft.com/

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