Modern CTO TECH TITANS: Why Remote Work is Here to Stay with Saty Bahadur, CTO at Upwork
Apr 21, 2023
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Scale By Removing Choice Friction
- Upwork focuses on scaling fast by simplifying product choices into an intuitive funnel for millions of customers.
- The company uses relevancy and AI to predict next steps and surface complementary talent automatically.
Search Relevancy Is A Strategic Product
- Search relevance and AI-driven discovery are core to matching customers with the right talent on Upwork.
- The platform suggests complementary skills to advance a customer's project beyond their initial request.
Culture: Amazon Versus Upwork
- Saty compares Amazon's slow-evolving, deeply assimilated culture with Upwork's fast, nimble, evolving culture.
- He says Upwork picks best practices from many companies and evolves rapidly to be customer obsessed.