The Resilient Journey

Episode 96 - Stop Calling it Operational Resilience with Terry Downing

Aug 7, 2023
In this episode, Terry Downing challenges the concept of operational resilience, emphasizing the need for qualified leadership. He discusses the repercussions of unpreparedness, including limitless fines. The discussion shifts to business resilience, highlighting the importance of understanding the business at the sea level. It also delves into the nuances of harm in consumer services and the need for organizations to navigate thresholds in operational resilience.
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