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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey
Aug 27, 2024
Danny Peavey, founder of Home Service Engine, delves into the complexities of KPIs and data management in the home services sector. He stresses the importance of actionable insights and shares personal experiences that illustrate the value of site visits. The discussion highlights the overwhelming data landscape, the significance of tracking performance indicators, and the integration of AI tools for improving efficiency. Peavey also emphasizes collaboration among HVAC peers to achieve cost savings and the necessity for companies to adapt to rapid tech advancements.
28:59
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Quick takeaways
- Understanding the complexities of KPI data is crucial for effective decision-making, as organizations often struggle to trust and prioritize their data.
- Site visits and peer comparisons serve as valuable tools for gaining actionable insights, leading to improved performance in home service operations.
Deep dives
The Challenges of Data Accuracy and Actionability
The podcast discusses significant concerns regarding the accuracy and actionability of data within organizations. Many managers struggle to trust the data they collect, as it often lacks context, making it difficult to derive meaningful insights. An excess of data can hamper decision-making, leading to confusion and procrastination when trying to sift through various metrics. This is compounded by the challenge of disparate data sources that are hard to assemble into a coherent overview, which hinders effective performance assessments.
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Discover
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