Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey
Aug 27, 2024
Danny Peavey, founder of Home Service Engine, delves into the complexities of KPIs and data management in the home services sector. He stresses the importance of actionable insights and shares personal experiences that illustrate the value of site visits. The discussion highlights the overwhelming data landscape, the significance of tracking performance indicators, and the integration of AI tools for improving efficiency. Peavey also emphasizes collaboration among HVAC peers to achieve cost savings and the necessity for companies to adapt to rapid tech advancements.
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Episode notes
Impactful Site Visits
- John Wilson recalls impactful site visits to Diamondback Plumbing and Gettle, leading to 18 months of improvements.
- A few hours of observation provided more value than extensive discussions.
Embrace Transparency for Replication
- Remove nuance by opening your doors to others and allowing them to observe your operations firsthand.
- This allows for deeper understanding and replication of successful processes.
Data Abundance vs. Meaningful Insights
- Data is abundant, but meaningful insights are scarce, making data-driven decisions challenging.
- Instant metrics are often the wrong ones, while meaningful data is not readily accessible.