The Exit Five CMO Podcast (Hosted by Dave Gerhardt)

#151: Brand Marketing | How To Build A Brand with Bill Macaitis (former Slack CMO & Zendesk CMO)

9 snips
Jun 20, 2024
Former Slack and Zendesk CMO, Bill Macaitis, shares insights on brand marketing, importance of brand sentiment, CEO personality impact, and product-led growth strategies in B2B marketing.
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ADVICE

Brand as a Shared Goal

  • Make brand a shared marketing goal, not a siloed team.
  • This allows everyone to contribute and measure their impact on brand perception.
ADVICE

Measuring Brand

  • Measure brand perception using metrics like aided/unaided recall, sentiment, and share of voice.
  • Track these metrics regularly and set goals for improvement.
ANECDOTE

Slack's Brand Measurement

  • At Slack, initial aided and unaided brand recall was low outside of San Francisco.
  • Tracking these metrics helped to understand organic growth and campaign effectiveness.
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