#151: Brand Marketing | How To Build A Brand with Bill Macaitis (former Slack CMO & Zendesk CMO)
Jun 20, 2024
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Former Slack and Zendesk CMO, Bill Macaitis, shares insights on brand marketing, importance of brand sentiment, CEO personality impact, and product-led growth strategies in B2B marketing.
Building a brand presence shapes customer perceptions and drives referrals in B2B marketing.
Tracking key metrics like recall, sentiment analysis, and share of voice offer valuable brand insights.
Deep dives
Efficient Pipeline Building for B2B Marketing
Ferros IQ addresses the challenges faced by B2B marketers in 2024, such as reduced budgets and tighter resources, while maintaining growth goals. By utilizing down-funnel intent signals and targeted demand solutions, Ferros IQ assists B2B marketing leaders in efficiently building their pipelines. Their focus is on generating leads that not only quantify but convert effectively, distinguishing them from competitors.
Brand Importance and Challenges in B2B Marketing
Brand discussions in B2B marketing often take a back seat to lead generation. However, brand presence plays a vital role in shaping customer perceptions and driving word-of-mouth referrals. Marketers are encouraged to incorporate brand goals into overall marketing objectives and ensure all team members contribute to enhancing brand experiences across various touchpoints.
Measuring Brand Success and Customer Sentiment
Key metrics for evaluating brand impact include aided recall, unaided recall, sentiment analysis, and share of voice in online conversations. By tracking these metrics, companies like Slack gain valuable insights into brand awareness and sentiment perception. Building a positive brand sentiment through customer interactions and product experience can drive word-of-mouth recommendations and enhance market positioning.
Elevating Marketing Strategy Through Word-of-Mouth and Diversified Approaches
Word-of-mouth referrals and positive customer experiences are highlighted as potent drivers of growth in B2B marketing. While traditional demand generation tactics remain essential, fostering word-of-mouth referrals requires a strategic focus on customer satisfaction, sentiment measurement, and enriching user experiences. Balancing short-term lead generation with long-term brand building creates a diversified approach that can yield sustainable marketing outcomes.
This episode is from a fireside chat Dave did with Bill Macaitis, former CMO at Slack and Zendeskduring G2's 2023 "Reach" event on how to build a brand in an economic downturn. We cover what is a brand, what is brand marketing, 8 ways to fit a brand into a marketing strategy, creating a brand centric product, and examples from Bill's work over the years.
*** This episode of the Exit Five podcast is brought to you by our friends at Paramark. You’ve heard it before – every B2B marketer’s top pain point is marketing attribution. It’s complicated, messy, and too often leads to fights with your CRO over whose lead deserves credit.
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Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.
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