Product Thinking

Episode 188: How AI is Redefining Enterprise Productivity with Tamar Yehoshua of Glean

Sep 11, 2024

Tamar Yehoshua, President of Product and Technology at Glean and an expert in AI and search technologies, discusses AI’s transformative impact on enterprise productivity. She highlights Glean's innovative retrieval-augmented generation technology for enhanced information retrieval. Tamar emphasizes the critical balance between security, personalization, and search relevance in handling proprietary enterprise data. She also reflects on her career journey, the evolving role of product managers, and the need for organizations to stay customer-centric amidst AI advancements.

46:11

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Tamar Yehoshua

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Quick takeaways

Tamar Yehoshua highlights the transformative impact of AI on enterprise productivity, emphasizing the balance between security, search relevance, and personalization.

The importance of user education and behavioral change is crucial in successfully integrating AI tools like the Glean Assistant into daily workflows.

Deep dives

The Role of AI in Cybersecurity and Banking

AI has long been integrated into the cybersecurity and banking sectors, despite the perception of restrictions in these secure industries. Banks leverage AI for various applications, including chatbots and fraud detection, which enhance customer interactions and protect sensitive data. By utilizing open-source models and hosting AI capabilities on internal servers, these companies maintain privacy while innovating their product strategies. This balance allows product managers to improve their functions without jeopardizing customer confidentiality, marking a significant evolution in how AI is utilized in secure environments.

Prioritizing Security and User Engagement in AI Solutions

02:51

Evaluating AI for Enterprise Information Retrieval

02:07

Start with the Vision, Not Just the Features

01:17

Intro

2min

AI in Banking: Balancing Strategy and Privacy

5min

Navigating Career Shifts and Enterprise Challenges

19min

Staying Customer-Centric in an Evolving AI Landscape

3min

Harnessing AI for Enhanced Product Management

8min

Navigating Product Management in Tech

6min

Embracing AI: Redefining Productivity and Job Security in the Workplace

3min

Melissa Perri welcomed Tamar Yehoshua, President of Product and Technology at Glean, to the Product Thinking podcast for an in-depth conversation about the rapidly evolving landscape of AI and enterprise productivity. Tamar, with her extensive background in AI and search technologies, dives into Glean’s journey of integrating cutting-edge retrieval-augmented generation (RAG) technology to enhance enterprise search and knowledge management.

In this episode, Tamar shares how Glean’s approach to AI is revolutionizing the way businesses retrieve and utilize information, emphasizing the importance of balancing search relevance, personalization, and security. She discusses the challenges of building an AI-driven product that adheres to strict data permissions while delivering actionable insights. Tamar also provides a behind-the-scenes look at the engineering-heavy structure of Glean’s team and how senior product managers play a critical role in bridging the gap between technical excellence and user needs.

If you’re interested in how to navigate the complexities of AI innovation, optimize enterprise workflows, and future-proof your product strategies, this episode is a must-listen.

You’ll hear us talk about:

06:36 - The Critical Role of Security in Enterprise Search

When discussing Glean's approach to enterprise search, Tamar emphasizes the paramount importance of security and privacy. Glean’s platform deals with vast amounts of proprietary information within enterprises, making it essential to ensure robust security measures. Tamar explains that the platform is designed to adhere strictly to the privacy controls and policies of various SaaS applications, requiring meticulous attention to detail to maintain compliance. She highlights that Glean offers both a hosted service and the option for customers to host the service within their own cloud instances, ensuring a high level of data isolation and security.

This focus on security is critical for building trust with enterprise clients, particularly when dealing with large organizations that have stringent security requirements. Tamar’s insight into the complexities of securing enterprise data showcases the deep technical challenges involved in developing a product like Glean. It also reflects the broader industry trend where security and data privacy have become fundamental selling points for technology solutions, especially in the enterprise space.

27:28 - The Importance of Personalized Retrieval in Enterprise AI

Tamar Yehoshua emphasizes the challenges of integrating large language models (LLMs) with enterprise data. Unlike general LLMs, enterprise solutions require sophisticated retrieval mechanisms to ensure that only authorized and relevant information is accessed. Tamar explains that simply dumping all enterprise data into an LLM is not feasible due to issues with permissions and the specificity required in enterprise contexts. Glean’s approach is to index all enterprise data, enforce metadata-based permissions, and personalize results based on the user’s role and relationships within the company.

38:17 - The Evolving Role of AI in Enhancing Productivity

In discussing the future of AI, Tamar touches on the emerging trend of agentic workflows, where AI systems can perform multi-step tasks autonomously. Although these systems are still in their infancy and require user intervention, Tamar is optimistic that they will soon become more reliable. She believes that as AI models improve, these workflows will enable users to offload routine tasks, allowing them to focus on more strategic and creative work.

Tamar envisions a future where AI significantly enhances workplace productivity by handling time-consuming tasks such as summarizing meeting notes or updating databases. She also addresses concerns about AI potentially replacing jobs, advising professionals to embrace AI as a tool to improve their own efficiency and capabilities.

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Previous guests include: Shruti Patel of US Bank, Steve Wilson of Contrast Security, Bethany Lyons of KAWA Analytics, Tanya Johnson Chief Product Officer at Auror, Tom Eisenmann of Harvard Business School, Stephanie Leue of Doodle, Jason Fried of 37signals, Hubert Palan of Productboard, Blake Samic of Stripe and Uber, Quincy Hunte of Amazon Web Services

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Product Thinking

Episode 188: How AI is Redefining Enterprise Productivity with Tamar Yehoshua of Glean

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

The Role of AI in Cybersecurity and Banking

Tamar Yahoshua's Career Journey

Challenges in Glean's Growth and Customer Adoption

Embracing AI in Product Management

Prioritizing Security and User Engagement in AI Solutions

Evaluating AI for Enterprise Information Retrieval

Start with the Vision, Not Just the Features

Get the Snipd
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AI-powered
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highlights

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Product Thinking

Episode 188: How AI is Redefining Enterprise Productivity with Tamar Yehoshua of Glean

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

The Role of AI in Cybersecurity and Banking

Tamar Yahoshua's Career Journey

Challenges in Glean's Growth and Customer Adoption

Embracing AI in Product Management

Prioritizing Security and User Engagement in AI Solutions

Evaluating AI for Enterprise Information Retrieval

Start with the Vision, Not Just the Features

Get the Snipdpodcast app

AI-poweredpodcast player

Discoverhighlights

Save anymoment

Share& Export

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