Episode 188: How AI is Redefining Enterprise Productivity with Tamar Yehoshua of Glean
Sep 11, 2024
auto_awesome
Tamar Yehoshua, President of Product and Technology at Glean and an expert in AI and search technologies, discusses AI’s transformative impact on enterprise productivity. She highlights Glean's innovative retrieval-augmented generation technology for enhanced information retrieval. Tamar emphasizes the critical balance between security, personalization, and search relevance in handling proprietary enterprise data. She also reflects on her career journey, the evolving role of product managers, and the need for organizations to stay customer-centric amidst AI advancements.
Tamar Yehoshua highlights the transformative impact of AI on enterprise productivity, emphasizing the balance between security, search relevance, and personalization.
The importance of user education and behavioral change is crucial in successfully integrating AI tools like the Glean Assistant into daily workflows.
Deep dives
The Role of AI in Cybersecurity and Banking
AI has long been integrated into the cybersecurity and banking sectors, despite the perception of restrictions in these secure industries. Banks leverage AI for various applications, including chatbots and fraud detection, which enhance customer interactions and protect sensitive data. By utilizing open-source models and hosting AI capabilities on internal servers, these companies maintain privacy while innovating their product strategies. This balance allows product managers to improve their functions without jeopardizing customer confidentiality, marking a significant evolution in how AI is utilized in secure environments.
Tamar Yahoshua's Career Journey
Tamar Yahoshua’s career has evolved from engineering to product management and leadership roles at major companies like Google, Amazon, and Slack. Her journey reflects a strategic approach towards technology changes and identifying opportunities in emerging fields, particularly as AI began to gain traction. Transitioning from operational roles into venture capital, Yahoshua sought to broaden her skillset before returning to an operational capacity at Glean. Her experiences demonstrate a focus on leveraging technology to create impactful products that address enterprise needs, particularly in search and data retrieval.
Challenges in Glean's Growth and Customer Adoption
Glean's expansion in the enterprise search market faces hurdles related to user education and behavioral change in how employees interact with new AI tools. While the functionality of the Glean Assistant is evident, encouraging users to integrate it into their daily workflows has proven challenging. Strategies like onboarding documentation, in-product suggestions, and customer interaction are vital to enhancing engagement and ensuring users recognize the tool's value. The company aims to create a seamless adoption experience to boost user retention and explore how customers can utilize the assistant for various tasks effectively.
Embracing AI in Product Management
The integration of AI into product management practices is essential for staying competitive in the rapidly evolving technology landscape. Product managers are encouraged to experiment with new tools, ensuring they leverage AI to enhance productivity and efficiencies in their roles. The discussion emphasizes the importance of practical experience with emerging technologies to understand their implications fully. As the AI landscape develops, embracing these tools and adapting to new workflows will help product managers maintain relevancy and create new opportunities in their field.
In this episode of the Product Thinking podcast, Melissa Perri sits down with Tamar Yehoshua, President of Product and Technology at Glean, to explore the transformative role of AI in modern enterprise search and productivity. Tamar shares her journey from leading product teams at Google to driving innovation at Glean, discussing how AI and retrieval-augmented generation are reshaping how organizations access and utilize information. She dives into the challenges of scaling AI-driven products in a fast-paced startup environment and the strategies her team employs to maximize impact and drive user adoption.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode