How to Build a Product-Led Team to Grow from 0 to $2 Million in ARR
Jan 3, 2024
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Cake Equity is an online SaaS platform that helps startup founders and their teams manage equity and ownership. Hansen discusses the challenges of managing a sales-led approach versus a product-led approach, the need for a technical person on the team, and the importance of building a strong team. He also emphasizes the value of product thinking, lessons learned while putting together a product-led team, and offers one piece of advice to help other business owners on their journey to 7-figures.
Hiring technical talent and individuals with sales skills is crucial for driving growth in a product-led team.
Efficiency and automation are key for a successful product-led business, leveraging technology to optimize processes and enhance customer experience.
Deep dives
Building a SaaS Platform for Equity Management
Kim Anson, CEO of Cake Equity, discusses the journey of building a SaaS platform that helps startup founders and their teams manage equity. The idea to solve the complex problem of equity management came from experiencing the difficulties of setting up option pools and ownership transfers in other companies. Cake Equity offers an online platform that simplifies equity management by providing solutions to the tricky problems of understanding contracts and determining how much ownership to give to the team. The company also focuses on cross-border ownership, aiming to make it easier for remote teams to have access to ownership and liquidity. Kim and his co-founder saw an opportunity in the Australian market, where there was a lack of cap table solutions and founders were struggling with equity management. They decided to build a better solution and started with a real problem for real users. Cake Equity has undergone a mindset shift from a sales-led approach to a more product-led approach. They found that being sales-led was a working strategy, but not the path they wanted to take. This shift required reducing salaries, transitioning to a product-led growth model, and investing in experienced chief product and marketing officers who accelerated the transformation of the company. Cake Equity emphasizes the importance of hiring slow and building efficiency. They value product thinking, creating a seamless user experience, and leveraging technology to automate processes. The company also emphasizes the significance of data and using it to optimize the product and improve customer experience. The team at Cake Equity focuses on effective communication, breaking down silos, and having a cross-functional mindset. They involve the entire team in customer interviews and use tools like CRMs and video communication to enhance collaboration. The company believes that efficiency and innovation can be achieved with a small team, and they prioritize creating value with less resources.
Lessons in Building a World-Class Product-Led Team
Cake Equity shares valuable lessons in building a world-class product-led team. They emphasize the importance of hiring technical talent and individuals with sales skills to drive growth. Starting with a product mindset early on is crucial for success. They recommend reading books like "The Mom Test" to develop a strong customer-centric approach. Cake Equity focuses on efficiency and automation, using technology to improve processes and optimize customer experience. They encourage a data-driven mindset, constantly analyzing data to identify improvements in customer funnels and segmenting data to measure success. Cross-functional communication and breaking down silos are also key for a product-led team. Cake Equity's emphasis on empathy, getting close to customers, and involving the entire team in understanding customer needs have been instrumental in their growth.
Key Takeaways for Building a Successful Product-Led Business
Cake Equity provides key takeaways for building a successful product-led business. They advise founders to hire slow and invest in a small but efficient team. The company emphasizes the value of a product-led growth model and encourages a strong product-focused mindset from the early stages. They highlight the importance of creating a delightful product experience and leveraging technology to automate processes and enhance efficiency. Cake Equity places significant importance on understanding customer needs, conducting customer interviews, and involving the team in customer-centric discussions. They prioritize data analysis to measure success, optimize customer funnels, and make data-driven decisions for continuous improvement. Communication, collaboration, and breaking down silos are also crucial elements for a world-class product-led team. Overall, Cake Equity emphasizes the importance of creating value, efficiency, and a strong customer-centric approach for building a successful product-led business.
The Path to Scalability: Lessons from Cake Equity
Cake Equity shares insights on the path to scalability and offers valuable lessons. They advocate for an efficient and productive team, considering the revenue per employee ratio rather than the size of the team. Cake Equity stresses the importance of a product focus and recommends hiring individuals with technical skills and sales expertise. They encourage early adoption of a product mindset and continuous learning through customer interactions and data analysis. Efficient use of technology, automation, and optimization of customer experiences contribute to scalability. Cake Equity also emphasizes the necessity of cross-functional communication and a shared understanding of customer needs within the team. They recommend setting clear goals and prioritizing efficiency to create a scalable product-led business.
Cake Equity is an online SaaS platform that helps startup founders and their teams manage equity and ownership. Hansen discusses the initial catalyst for starting the company, the challenges of managing a sales-led approach versus a product-led approach, and the importance of building a strong team. He emphasizes the need for a technical person on the team, the value of product thinking, and the importance of hiring slowly and becoming more efficient.
Highlights:
03:10: What the size and composition of the team looks like.
05:00: The challenge of breaking down silos between sales and product teams.
09:40: How they approach communication, cross-functional collaboration, and using technology to automate tasks and improve efficiency.
14:00: Why legal is an important part of the team.
22:15: Hansen breaks down his current team and their roles.
28:30: Lessons learned while putting together a product-led team.
37:40: One piece of advice to help other business owners on their journey to 7-figures.
About the Author:
Kim Hansen is the CEO and Co-founder of Cake. He has over two decades of experience working with startups. His firsthand experience of the complications surrounding equity grants led to the founding of Cake Equity.