Erika Taught Me

Sec. Pete Buttigieg: Know the “Fine Print” Before You Travel

Nov 28, 2023

Pete Buttigieg, U.S. Secretary of Transportation, shares valuable tips for air travel, including compensation for delayed baggage and entitlements when flights are canceled. They discuss tactics airlines use to avoid cash refunds, the importance of transparency, and collaboration in the aviation sector. Learn about passenger rights during flight delays or cancellations and the responsibility of the authority to protect passengers.

42:19

Episode guests

Pete Buttigieg

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Episode notes

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Quick takeaways

If your flight is canceled, you have the right to request a cash refund, even if the airline offers alternatives like vouchers or rebooking.

Airlines must have a customer service plan that outlines how they handle delays and provide care for passengers, including providing food and drink during certain delay periods.

Deep dives

Passenger Rights: Refunds for Canceled Flights

If your flight is canceled, you are entitled to a cash refund. Airlines may offer alternatives like vouchers or rebooking, but you have the right to request a refund. The Department of Transportation enforces this rule, and passengers should report any non-compliance. It is important to be aware of your rights and not settle for less, even if it means fighting for a refund.

Collaboration, Operational Challenges, and Passenger Baggage

03:49

Important Travel Tips and Fine Print in Airline Terms and Conditions

04:19

Introduction

2min

Important Travel Tips and Fine Print in Airline Terms and Conditions

4min

Airlines' Tactics and the Importance of Transparency

5min

Opening a Merch Store with Shopify & Enforcing High Standards in Aviation

2min

Collaboration, Operational Challenges, and Passenger Baggage

4min

Passenger rights during flight delays or cancellations and the importance of asking for compensation

6min

Protecting Passengers

20min

#60 U.S. Secretary of Transportation Pete Buttigieg and I discuss airline passenger rights! We dig into the “fine print” of airline travel so you know your rights and are fully prepared next time you travel! You’ll learn:

What to do if your flight is delayed
What to do if your bag doesn’t arrive on time
The refund policies on cancelled flights
Extra tips & tricks to know when you travel

This episode originally aired on Oct. 25, 2022, but I’m relaunching it with holiday travels in full swing so you can brush up on your rights!

View the Airline Customer Service Dashboard we refer to in the episode: https://www.transportation.gov/airconsumer/airline-customer-service-dashboard

Click here if you’d like to leave feedback about your recent U.S. airline experience: https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

Get the baggage delay insurance information you need to know for your next trip here :https://erika.com/baggageinsurance

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Prefer video or want closed captions? View the originally launched episode here: https://www.youtube.com/watch?v=icZSSNEmP9Y&t=1s

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