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Sec. Pete Buttigieg: Know the “Fine Print” Before You Travel
Nov 28, 2023
Pete Buttigieg, U.S. Secretary of Transportation, shares valuable tips for air travel, including compensation for delayed baggage and entitlements when flights are canceled. They discuss tactics airlines use to avoid cash refunds, the importance of transparency, and collaboration in the aviation sector. Learn about passenger rights during flight delays or cancellations and the responsibility of the authority to protect passengers.
42:19
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Quick takeaways
- If your flight is canceled, you have the right to request a cash refund, even if the airline offers alternatives like vouchers or rebooking.
- Airlines must have a customer service plan that outlines how they handle delays and provide care for passengers, including providing food and drink during certain delay periods.
Deep dives
Passenger Rights: Refunds for Canceled Flights
If your flight is canceled, you are entitled to a cash refund. Airlines may offer alternatives like vouchers or rebooking, but you have the right to request a refund. The Department of Transportation enforces this rule, and passengers should report any non-compliance. It is important to be aware of your rights and not settle for less, even if it means fighting for a refund.
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