Our Customers Paid For Our Product, But Ignored Its Best Feature

What do you do when you build a game-changing feature, but your paying customers don't use it? This video is a case study on that exact problem, telling the story of how Our Customers Paid For Our Product, But Ignored Its Best Feature. Vaibhav Tiwari, CEO of the mobile development platform Buildpan, shares how his team discovered a critical user adoption issue with their main selling point: an automated bug reporting tool. This is a must-watch for any SaaS founder or product manager. Learn the simple but highly effective email strategy they implemented to change user behavior and dramatically increase adoption of their core feature. The conversation also covers the future of no-code platforms vs. custom development and key advice for founders on when—and when not—to raise venture capital. Check out the company: https://buildpan.com

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🕒 CHAPTERS

00:00 - The 45-Day Headache of Mobile App Updates

03:44 - Why We Moved Our Startup From India to Singapore to Raise Funds

14:43 - Our "Secret Weapon": Auto Bug Reports & Suggestions

18:11 - The Problem: Our Customers Ignored Our Best Feature

28:55 - The Simple Email That Fixed Our User Adoption Problem

21:59 - Can No-Code Really Compete with Custom Development?

32:21 - My Advice on Raising Money For Your Product

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