Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#193 The Truth Behind Scaling a Successful Plumbing Business

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May 6, 2025

Discover proven strategies to grow your plumbing business! The hosts outline core pillars such as leads, sales, and fulfillment essential for scaling. Learn how to tighten pricing for better profitability and the significance of dedicated roles for enhanced performance. Explore the challenges of training teams and the importance of AI technology in improving operational efficiency. Delve into sales complexities, customer communication tactics, and the metrics crucial for success in the plumbing industry.

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ANECDOTE

High Value Sale Anecdote

John Wilson shared having a $7,000 estimate on a water heater after a poor option exploration on a toilet job.
Jack Carr revealed some plumbers average $2,000+ per ticket showing real profitable sales potential.

INSIGHT

Fix Systems Before Scaling

Jack Carr realized many operational holes cause money loss despite full schedules.
Cutting construction work helped refocus on profitability and system fixes before scaling.

ADVICE

Profit Then Scale

Prioritize profitability development before scaling your plumbing business rapidly.
Systemize sales and operations to support sustainable growth for long-term success.

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Want to grow and scale your plumbing business with proven strategies for sales, operations, and fulfillment? In this episode of Owned and Operated, we break down exactly how to build a successful plumbing company—from optimizing pricing structures and boosting conversion rates to training teams and improving customer experience. Hosts John Wilson and Jack Carr share their real-world experiences growing a profitable plumbing business, revealing hard-won lessons and key tactics that drive sustainable growth in the home service industry.

Whether you’re a plumbing business owner, contractor, or service entrepreneur, this episode is your go-to guide for mastering plumbing sales, improving operational efficiency, and setting up systems for long-term success. We cover essential topics like lead generation, sales funnels, service fulfillment, and the importance of dedicated sales and installation roles. Plus, we take you behind the scenes of our own journey—building a professional studio and reflecting on the realities of growing both a service business and a brand.

🚨 In This Episode, We Cover:

🔹 The core pillars of growth: leads, sales, and fulfillment
🔹 How to tighten your pricing structure and boost profitability
🔹 Strategies for training teams to increase efficiency and service quality
🔹 Why dedicated sales and installation roles drive better performance
🔹 Operational gaps to watch for—and how to close them fast
🔹 The personal side of building a business and a podcast studio
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🚨 This episode is sponsored by

💼 Shoutout to Avoca AI!
Avoca AI is helping us level up call center training and tech performance. They analyze calls, provide targeted coaching, and help drive better results across the board.
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💼 Shoutout to Quick Staffers LLC

Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

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🎙️ Episode Hosts:
🗣️ John Wilson – [x.com/wilsoncompanies]
🗣️ Jack Carr - [x.com/thehvacjack]

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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