Big Technology Podcast

ServiceNow CEO On Entrepreneurship, AI, and Automation — With Bill McDermott

Jun 21, 2023

Bill McDermott, CEO of ServiceNow, shares his remarkable journey from owning a delicatessen at 16 to leading a tech giant. He discusses how generative AI can foster workplace innovation while urging businesses to retrain their workforce for upcoming changes. McDermott reflects on his time at Xerox, highlighting the importance of adaptability during corporate decline. He also reveals effective strategies for closing deals, emphasizing customer-centric approaches and trust in negotiations. Tune in for insights from one of tech's most dynamic leaders!

46:06

Episode guests

Bill McDermott

AI Chapters

Episode notes

Intro

4min

From Dreams to Corporate Success

17min

Navigating Cloud Transition Challenges

10min

Transforming Jobs through AI and Reskilling Initiatives

4min

AI and Business Valuation: Hype vs. Reality

7min

Closing Deals Through Customer-Centric Strategies

2min

Bill McDermott is the CEO of ServiceNow, a $113 billion, publicly-traded cloud computing platform that helps companies manage their operations. He joins Big Technology Podcast to discuss his career path, from owning a delicatessen on Long Island to now managing over 20,000 employees. We also dive deep into how generative AI helps companies foster innovation and force businesses to retool their workforces in the coming years. Tune in for a lively conversation with one of the world's most dynamic tech CEOs.

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Highlights:

7:20 Starting off his business career by buying his local delicatessen at 16 years old.

16:20 Getting his first corporate job at Xerox

21:20 Lessons from witnessing the start of Xerox’s decline

30:40 What ServiceNow offers

37:00 Does AI lead to job loss?

39:40 Retraining people for the new economic reality

47:50 Bill’s secret for closing deals

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