Big Technology Podcast ServiceNow CEO On Entrepreneurship, AI, and Automation — With Bill McDermott
Jun 21, 2023
Bill McDermott, CEO of ServiceNow, shares his remarkable journey from owning a delicatessen at 16 to leading a tech giant. He discusses how generative AI can foster workplace innovation while urging businesses to retrain their workforce for upcoming changes. McDermott reflects on his time at Xerox, highlighting the importance of adaptability during corporate decline. He also reveals effective strategies for closing deals, emphasizing customer-centric approaches and trust in negotiations. Tune in for insights from one of tech's most dynamic leaders!
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Deli Acquisition
- At 16, Bill McDermott bought a deli for $7,000, trading multiple part-time jobs for one.
- He catered to customer preferences, even stocking specific cigarette brands and beers.
Xerox's Missed Opportunity
- Xerox saw the digital shift but focused on printing and copying, missing the service aspect.
- They had early cloud ideas with Xerox Business Services but didn't fully commit.
Simplify and Integrate
- Simplify complex enterprise processes for better user experiences.
- Integrate IT systems, employee systems, and customer systems onto one platform.
