Dave Kellogg. Dave has more than 20 years of experience in high growth companies. Dave has been CEO of MarkLogic, CMO of Business Objects and member of Aster Data board of directors. Dave steered MarkLogic to $80 million in revenues. Business Objects witnessed equally impressive growth as it reached a revenue of billion dollars under his able guidance. Tune in and listen to Dave as he discusses various financial metrics of Hostanalytics. Targeting small businesses and enterprise level businesses, this company has grown 4x over the past 3 years. Read on and find out what makes this SAAS business tick.

Famous Five:

Favorite Book? – Chaos Monkeys
What CEO do you follow? – Marc Benioff
Favorite online tool? — WordPress
How many hours of sleep do you get?— 8 hours
If you could let your 20-year old self, know one thing, what would it be? – Go read Power: Why Some People Have It and Some Don't by Geoffrey Pfeffer

Time Stamped Show Notes:

02:14 – Nathan introduces Dave to the show
03:19 – Host Analytics is a SAAS company that is disrupting the space for enterprise performance management
03:58 – Not dabbling in premise products at all
04:28 – Corporate finance does not scale up with growing company size; number of users for such a software is dependent on the centralization philosophy
04:42 – A big company might be heavily centralized with only a sprinkling of users, whereas a little company might have hundreds of users
04:52 – Pricing model is a combination of a fixed based fee and a user fee
05:00 – Fixed fee varies from 25k to 50k—both fixed fee and user fee are recurring
05:25 – User fee depends on the user type and to which extent the software features are being used
05:45 – Fixed fee per user per month may vary from a couple of hundred dollars to a thousand dollars
06:10 – Re-entered the startup world once he quit Salesforce and joined Hostanalytics
06:24 – Passed on the reigns at Mark Logic to Gary Bloom—Mark Logic is still doing very well
07:05 – Best strategy to exit a startup is to exercise 83B options
08:00 – Exercising all options results in FMP (Fair Market Value) equaling strike price
08:07 – You lose the optionality—shares might not increase in value at a later date
09:00 – Met VC's, entrepreneurs and angels while looking for a new opportunity after quitting MarkLogic
09:16 – Dave's buddies coaxed him to join Salesforce as CMO
09:39 – Learnt a lot about SAAS at Salesforce. However, he found out that he was more comfortable running smaller companies
09:58 – Dave met the founders of Host Analytics through a common friend who was on their board
10:31 – HostAnalytics was clocking revenues of $10 million when Dave joined them in 2014; a great board and a proven SAAS model are the other factors which compelled Dave to join the firm
11:20 – Revenues have grown 4x since 2014
11:42 – Founded in 2001, HostAnalytics grew via bootstrapping for seven years. They finally secured VC funding in 2008
12:01 – Raised $85 million to date
12:32 – Used 75 cent "I love EBITA" stickers and funnily enough, won customers due to that
13:47 – Servicing 700 customers, as of today
13:50 – Pareto's 80/20 principle is not applicable to them; they are bimodal with a dual focus on smaller businesses as well as enterprise businesses
14:20 – Both of them are run as different cohorts by different salesforces; revenues are split equally between small business and enterprise
14:50 – Each client is aggregating revenues of $70,000 per annum
15:13 – Payment terms are a tricky issue in SAAS
15:18 – While other SAAS players go for monthly and quarterly payments, HostAnalytics opts for annual payment
15:34 – If you are giving a discount smaller than your churn rate, then everybody wins
16:15 – Customer churn and revenue churn are surprisingly equal
16:25 – Spending on an average $1.5 to $ 2 for a dollar of AR to acquire a customer
17:16 – A team of 300 people out of which 100 are located in India, entire sales force of 60 is located in the US
17:23 – Company co-founded in US and India
18:10 – Average lifetime value of a client varies from 6x to 7x or half a million dollars
19:39 – Cloud penetration of this market is just 5%
19:57 – Finance department is 10 to 15 years behind sales in adoption of cloud
20:17 – 9.5 out of 10 people would say "Not now"
20:56 – Blended Gross Margin is lower since they have a slightly bigger services business than most SAAS companies
21:10 – ERP is a heart transplant. EPM is a knee transplant
21:20 – Services business helps reduce churn and create cash flow
22:57 – The Famous Five

3 Key Points:

A big company might be heavily centralized with few SAAS users, whereas a small company might have hundreds of SAAS users.
Focusing on services reduces churn and creates cash flow; however, gross margins are less compared to other SAAS companies due to this.
Focusing on small businesses as well as enterprise businesses is important—at HostAnalytics, revenue is split equally between these two models.

Resources Mentioned:

Simplero – The easiest way to launch your own membership course like the big influencers do but at 1/10th the cost.
The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
GetLatka - Database of all B2B SaaS companies who have been on my show including their revenue, CAC, churn, ARPU and more
Klipfolio – Track your business performance across all departments for FREE
Hotjar – Nathan uses Hotjar to track what you're doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience
Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
Host Gator– The site Nathan uses to buy his domain names and hosting for the cheapest price possible
Audible– Nathan uses Audible when he's driving from Austin to San Antonio (1.5-hour drive) to listen to audio books

Show Notes provided by Mallard Creatives

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