Twins Talk Tech Leadership Episode 2: Unlock Data, Unlock Success
What do the following have in common: Military service, entrepreneurship, tech consulting, and a fascination for fast cars? These along with authenticity and an affinity for collective success describe our next guest. Dave Poole is the Senior Consulting Director at Crushbank. CrushBank unlocks your prized data — bringing order to the chaos of historical ticketing and other client information resources.
Data can be the most powerful asset of your business and yet 93% is unstructured and effectively unsearchable. Dave touches on this as well as what could be holding MSPs back from experiencing even more success. When asked about the customer journey, Dave stated that Crushbank labels customer experience as customer intimacy.
We ask him about maximizing efficiency and support staff, his role within IAMCP - International Association of Microsoft Channel Partners, staying on the edge as a leader, how to learn and meet leaders where they are, and about his new automobile purchase.
To learn more about Dave and CrushBank, connect with him on LinkedIn and visit crushbank.com
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