Episode #202. Interview with Aneta Field on navigating the challenges of unplanned leave

In this episode, Shelley speaks with Aneta Field, Senior Manager Customer Support at Honey Insurance, about the operational challenges of unplanned leave or absences. Aneta has built a professional life in contact centres and insurance, winning the Auscontact National Contact Centre Manager of the Year and several Customer Service Centre awards. A strong advocate for starting a career in contact centres, Aneta shares the value in learning how diverse communities across Australia communicate, providing unique opportunities to understand and address their varied needs. She describes contact centres as chaotic, crazy, fun and engaging environments that build character and offer numerous directions for growth and stability, uniting people of all ages and backgrounds. Shelley and Aneta discuss the perception that unplanned leave is increasingly problematic among younger generations, the importance of bringing more age diversity into workplaces to benefit from the stability, wisdom and experience of older workers and understanding the statistics and facts behind unplanned leave. Connect with Aneta: https://www.linkedin.com/in/aneta-field12/ Connect with Shelley: https://www.linkedin.com/in/shelleyflett/ Work with Shelley: https://shelleyflett.com/