Project Management Happy Hour 027 - Crucial Conversations: Part 1 - Oh, man it just got crucial
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Jul 22, 2018 Difficult conversations can make or break a project manager's success. Key concepts from the influential book 'Crucial Conversations' are explored, focusing on identifying when conversations become crucial. The hosts share strategies for effective communication, emphasizing self-awareness and emotional intelligence. They address the dynamics within project teams, highlighting the importance of resolving conflicts about resources and priorities with openness and courage. Tips for initiating constructive dialogues pave the way for collaborative solutions and stronger relationships.
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Defining Crucial Conversations
- Crucial conversations occur when opinions differ, stakes are high, and emotions are strong.
- All three elements must be present; otherwise, it's just a regular disagreement.
Avoid the Fool's Choice
- Recognize the "fool's choice" of either speaking up and risking damage or staying silent and suffering.
- Get curious about other options, and reframe the discussion to go beyond an either/or.
Identify Crucial Conversations
- Notice physical cues like chest tightness, rapid breathing, or a racing heart.
- These can indicate a crucial conversation, even if you can't identify the cause.
