How Leaders Lead with David Novak #273: Tony Capuano, President & CEO, Marriott International – Success is never final
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Jan 8, 2026 Tony Capuano, President and CEO of Marriott International, leads the world’s largest hospitality company with over 10,000 hotels. He shares insights on maintaining team motivation and the value of humility in leadership. Hear about his personal journey, from learning lessons under Bill Marriott's influence to navigating crises during his unexpected ascension to CEO. Capuano discusses embracing technology, evolving company culture, and prioritizing experiences over goods in travel, emphasizing that true success requires a constant push against complacency.
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Leader Who Walks The Talk
- Bill Marriott comforted a nervous dishwasher, promised to fix a broken sprayer, and then returned the next day to make good.
- The act demonstrated humility, follow-through, and how small gestures build trust across the company.
Follow Through Builds Trust
- Follow through on promises to frontline employees; small actions build credibility and morale.
- Bill Marriott returning to fix the sprayer showed the power of delivering on commitments.
Humble Origins Shape Culture
- Marriott began as a nine-seat root beer stand and evolved through airport catering into hotels.
- The company's service roots shaped its enduring focus on hospitality and people-first values.