Gartner ThinkCast The HR Reset: Making Work Better in the Age of AI
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Jul 22, 2025 Jessie Knight, VP of Research at Gartner and a leading voice in HR and the future of work, shares insights on navigating the changing landscape of the workplace. She discusses how AI is reshaping talent strategies and the critical need for HR to foster guided collaboration. Jessie reveals the importance of a human-first approach and nudge technology in enhancing teamwork and addressing performance gaps. With a focus on adapting to evolving employee expectations, she highlights how innovation can future-proof workforces in this new era.
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Workplace at a Unique Reset Point
- The workplace is at a unique reset point driven by AI and post-pandemic changes.
- Organizations must renew strategies to adapt to breakthrough capabilities and evolving conditions.
Declining Collaboration Hurts Performance
- Collaboration has declined sharply despite numerous team structures being introduced.
- Only 29% of employees feel satisfied with workplace collaboration, risking performance drops.
Skills Gap Accelerating Rapidly
- Skill changes have accelerated dramatically since 2021 and keep growing due to AI and post-pandemic challenges.
- Forecasts predict a third of employees won't know how to do their jobs at any given time in three years.