Angelina, a co-host specializing in customer-focused organizational culture change, shares her insights on fostering a customer-centric environment. She emphasizes the importance of aligning customer-facing roles with back-office operations for seamless experiences. The discussion covers 'culture energy' and how authentic leadership can enhance employee motivation and trust. Angelina also outlines strategies for instilling accountability and transparency within organizations, citing real-world examples, including a machinery company and a Canadian government agency.