371: Behaviors Are The Building Blocks Of Customer-Focused Culture
The CX Cast
00:00
The Crucial Role of Safety Culture in Customer Partnerships
This chapter explores the crucial role of safety culture in organizations, particularly at Boeing, and its impact on customer relationships. It emphasizes the need for consistent safety practices at all levels, including supply chain partners, and highlights the importance of leadership in fostering open communication and accountability.
Transcript
Play full episode
