HousingWire Daily ICE’s Chris McEntee on the power of change management
May 6, 2025
Chris McEntee, VP of corporate development at ICE Mortgage Technology, dives into the transformative power of data and change management in the lending landscape. He discusses how lenders can navigate the challenges of volatile interest rates and low refinancing activity while still finding profitability. McEntee emphasizes the importance of technological integration, customer-centric strategies, and tailored data use, highlighting how artificial intelligence can enhance decision-making. This insightful conversation reveals the future of housing finance and the critical need for adaptation.
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Lenders' Strategic Shift Amid Long Rate Cycle
- Lenders have faced an unprecedented long rate cycle changing their strategies significantly.
- They must rethink loan product, investor mix, and vendor choices to regain profitability.
Optimize Loan Funnel Efficiency
- Focus on closing every loan once a consumer enters your funnel rather than relying on broad volume.
- Rethink vendor, product mix, and targeted marketing to improve pipeline efficiency.
Leadership Focus During Uncertainty
- Leaders must focus on controllable factors and guide teams through uncertain environments.
- Prioritize adaptable leadership to navigate macroeconomic and industry changes effectively.