The Skift Travel Podcast Why the AI Revolution in Travel Depends on Payment Infrastructure
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Jul 16, 2025 Jess Conroy, founder and CEO of ROH, a fintech startup focused on payment management for hospitality, shares her insights on the intersection of AI and payment systems. She emphasizes the critical role of payment infrastructure in enhancing the guest experience, revealing how streamlined processes can improve hotel operations. Conroy discusses the challenges of integrating AI, the importance of balancing automation with human interaction, and her recent funding success, highlighting the future of travel tech and the need for robust, efficient payment solutions.
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Payments as Hospitality Infrastructure
- Payments serve as the crucial infrastructure in hospitality, enabling operational efficiency and supporting innovation.
- Without proper payment infrastructure, hotels cannot fully leverage technology advancements like AI.
Rho Automates Hotel Payments
- Rho automates hotel payment workflows, replacing manual contract, invoice, and payment processes.
- This provides visibility and efficiency for both sales and finance teams on the property.
Replace Manual Tasks with Automation
- Replace manual payment tasks with integrated digital tools rather than adding new complex systems.
- Free hotel staff to focus on revenue-generating activities, not operational payment burdens.