A Fine Mess

How to Have Challenging Conversations with Matt Abrahams

Aug 12, 2024
Matt Abrahams, a communications expert from Stanford University and author of "Think Faster, Talk Smarter," joins the host to tackle the art of having tough conversations. They discuss the impact of technology on attention spans and share techniques like storytelling to enhance engagement. Abrahams emphasizes the importance of grounding yourself emotionally, using active listening, and knowing when to step back for effective communication. The duo also dives into empathy strategies, showing that understanding often holds more value than mere agreement.
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ADVICE

Engaging Communication Techniques

  • Engage listeners cognitively with stories, analogies, and questions.
  • Use inclusive language ("you", "us", "we") and time-traveling language ("imagine", "picture this").
INSIGHT

Risk-Taking in Communication

  • People need psychological safety to develop challenging communication skills.
  • Create a comfortable environment for risk-taking and experimentation.
ADVICE

Managing Emotional Conversations

  • Ground yourself with deep breaths and pauses in tense conversations.
  • Focus your thoughts and structure responses for clarity.
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