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How to Have Challenging Conversations with Matt Abrahams

A Fine Mess

CHAPTER

Navigating Difficult Conversations

This chapter explores the challenges of having meaningful discussions in uncomfortable situations and the importance of effective communication skills. It highlights the impact of technology on attention spans and emphasizes techniques for engagement such as storytelling and inclusive language. The conversation also delves into strategies for managing anxiety and emotional distractions, promoting the idea that communication is an iterative process that benefits from practice.

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