Jay Ruane kicks off the episode, revealing a "spectacular failure" with his firm's new AI voice product after significant investment, facing the reality that technology hasn't yet caught up with his vision. This leads to a candid discussion with Seth Price about balancing cutting-edge R&D with core business functions. They also delve into the challenges of scaling hiring, including the pitfalls of delegation and "process problems" within a growing law firm.
The Law Firm Blueprint