Craig Coben, a former senior investment banker, shares his firsthand experiences of the relentless 100-hour work weeks prevalent in investment banking. Suzi Ring, the FT’s legal correspondent, dives into the unforgiving culture of London law firms, where client satisfaction takes precedence over work-life balance. They discuss why simply hiring more staff won’t ease the burden and the evolving landscape of flexible work arrangements. Together, they explore the lasting impact of the pandemic on these demanding industries.
The competitive nature of investment banking and law leads to long hours driven by client demands, often resulting in inefficient workload management.
The pandemic has prompted a gradual shift towards flexible working arrangements in these sectors, but pressure to maintain high performance persists.
Deep dives
Inefficiencies in Investment Banking
Investment banking is marked by significant inefficiencies, with most professionals spending excessive time on pitching and chasing business, resulting in 90% of their time being unproductive. Workers do not spend their entire time continuously engaged in tasks; instead, they engage in a mix of eating, gym breaks, and intermittent responsibilities, particularly if major deals are not active. Craig Coben highlights that a large portion of the workload revolves around preparing sales materials, such as pitch books, rather than performing high-intellect tasks. This structural inefficiency is compounded by the competitive nature of the industry, requiring constant presence in the office to meet client demands and maintain client satisfaction.
Impact of Client Demand on Work Hours
Client demands greatly influence the long hours worked by professionals in both investment banking and law. In the legal sector, particularly during time-sensitive transactions like mergers and acquisitions, junior associates often find themselves working overnight to finalize contracts. Susie Ring notes that the traditional billing model in law firms ties success to the number of billable hours, pushing lawyers to put in extensive hours to satisfy clients. This cycle of demand leads to a workplace culture where long hours are almost ingrained, making it challenging for employees to balance their personal lives.
Changing Work Culture Post-Pandemic
The pandemic has sparked a shift in work culture, encouraging a focus on employee well-being and flexibility within the legal and investment banking sectors. Firms are beginning to recognize the importance of work-life balance and have adjusted their expectations, moving towards a more flexible work model to attract and retain talent. This shift is evident in the transition from rigid office attendance to hybrid work environments, where younger employees prioritize flexibility over traditional presenteeism. However, the pressure to maintain high performance and billable hours remains, as firms seek to balance employee satisfaction with revenue generation.
Bankers and lawyers have long had punishing work schedules. Has the pandemic – and a widespread move towards flexible working – changed that? Guest host Bethan Staton speaks to Craig Coben, a former senior investment banker at Bank of America and Deutsche Bank, as well as Suzi Ring, the FT’s legal correspondent. They discuss why client satisfaction trumps work-life balance, why law firms can’t just hire twice as many lawyers to work half as hard, and what bankers actually do during a 100-hour work week.
Presented by Bethan Staton, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.