The ABMP Podcast | Speaking With the Massage & Bodywork Profession Ep 314 – Lessons Learned: Communication and Customer Service
In this episode of The ABMP Podcast, Kristin shares some of the lessons she has learned as a massage therapist, while Darren shares what he’s learned as a client, why communication plays a major role in the client/therapist relationship, and how customer service weaves its way into every aspect of a session.
Hosts:
Darren Buford is senior director of communications and editor-in-chief for ABMP. He is editor of Massage & Bodywork magazine and has worked for ABMP for 22 years, and been involved in journalism at the association, trade, and consumer levels for 24 years. He has served as board member and president of the Western Publishing Association, as well as board member for Association Media & Publishing. Contact him at editor@abmp.com.
Kristin Coverly, LMT is a massage therapist, educator, and the director of professional education at ABMP. She loves creating continuing education courses, events, and resources to support massage therapists and bodyworkers as they enhance their lives and practices. Contact her at ce@abmp.com.
Sponsors:
Anatomy Trains: www.anatomytrains.com
Healwell: www.healwell.org
Precision Neuromuscular Therapy: www.pnmt.org
Anatomy Trains is a global leader in online anatomy education and also provides in-classroom certification programs for structural integration in the US, Canada, Australia, Europe, Japan, and China, as well as fresh-tissue cadaver dissection labs and weekend courses. The work of Anatomy Trains originated with founder Tom Myers, who mapped the human body into 13 myofascial meridians in his original book, currently in its fourth edition and translated into 12 languages. The principles of Anatomy Trains are used by osteopaths, physical therapists, bodyworkers, massage therapists, personal trainers, yoga, Pilates, Gyrotonics, and other body-minded manual therapists and movement professionals. Anatomy Trains inspires these practitioners to work with holistic anatomy in treating system-wide patterns to provide improved client outcomes in terms of structure and function.
Website: anatomytrains.com
Email: info@anatomytrains.com
Facebook: facebook.com/AnatomyTrains
Instagram: www.instagram.com/anatomytrainsofficial
YouTube: https://www.youtube.com/channel/UC2g6TOEFrX4b-CigknssKHA
Healwell is creating community and a new kind of massage therapy practitioner all around the world. Check out our courses, join our online community, find us all over the social media universe, and bring your gorgeous self to the conversation!
Instagram: @healwell_org
Twitter: @healwell_org
LinkedIn: https://www.linkedin.com/company/healwell/
Facebook: https://www.facebook.com/Healwell.org
Check out our podcast, Interdisciplinary, anywhere you get your podcasts!
Therapists who are drawn to Precision Neuromuscular Therapy are problem-solvers who want to learn new approaches, but also understand the “why” behind the “what”. This desire resonates with our emphasis on the problem-solving process, rather than the teaching of a singular technique or approach. Led by founder Douglas Nelson, each PNMT instructor is a busy clinician with decades of practical experience.
We have taught hundreds of hands-on live seminars for more than twenty years, emphasizing precise palpation and assessment skills. PNMT online courses are another rich source of discovery and deeper understanding. Also available is a video resource library (PNMT Portal) with hundreds of videos of treatment, assessment, pathology, and practice pearls.
Learn more at www.pnmt.org