Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy Lessons Every Leader Can Use to Unlock Data and AI Success
Sep 4, 2025
James Lupton, the Chief Technology Officer at Cynozure, sheds light on the challenges organizations face in maximizing data and AI, particularly in the insurance sector. He critiques the hold that outdated legacy systems have on innovation and emphasizes the necessity of genuine leadership backing. Lupton discusses the role of user engagement in data initiatives and the importance of aligning technology with business goals. As firms explore AI solutions, he stresses that true readiness involves both cultural and technological overhauls, not just tech deployment.
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Legacy Is More Than Old Tech
- Legacy means both old tech and the 'new legacy' you plan to replace with something else.
- Legacy often reflects organisational choices, not just age of systems.
Prefer Small Teams Over Big Programs
- Use small teams focused on a specific problem to deliver faster and better outcomes.
- Avoid monolithic two-to-three year transformation programs when possible.
Fix Forward Not Fix Back
- 'Fix forward' means creating new capability that isn't shackled to the past.
- Focus on building future value instead of endlessly repairing old systems.
