Director of Residences Fiona Spence-McNeil is known by her colleagues as the "Fiona whisperer" — but she earned her reputation as an effective communicator after years of hard work. She says becoming a better communicator rests on your ability to listen.
In this episode, Fiona shares her strategies to help her fellow estate managers, including:
- How to talk someone down from a "10" so you can have a calm, productive conversation
- How to communicate with everyone, from an entry-level housekeeper to your principal
- Her go-to acronym for dealing with tough conversations
Want to connect with other estate managers like Fiona on a regular basis? Join the conversation in the Easemakers community.
The Easemakers Podcast is presented by Nines, the first all-in-one platform for estate and household management.
The Easemakers Podcast