Director of Residences Fiona Spence-McNeil is known by her colleagues as the "Fiona whisperer" — but she earned her reputation as an effective communicator after years of hard work. She says becoming a better communicator rests on your ability to listen. 

In this episode, Fiona shares her strategies to help her fellow estate managers, including:

• How to talk someone down from a "10" so you can have a calm, productive conversation
• How to communicate with everyone, from an entry-level housekeeper to your principal
• Her go-to acronym for dealing with tough conversations

Want to connect with other estate managers like Fiona on a regular basis? Join the conversation in the Easemakers community.

The Easemakers Podcast is presented by Nines, the first all-in-one platform for estate and household management.