NRF 2025 Recap: Retail Innovation and the Trends Shaping 2025

Andrea K. Leigh, an expert in digital commerce and retail, shares insights from the NRF 2025 conference. She discusses groundbreaking technologies like digital shelf talkers and AI warehouse robots revolutionizing shopping experiences. The conversation highlights the resurgence of in-store shopping and how brands are blending online and physical environments. They also delve into strategic challenges retailers face, including consumer behavior shifts and the influence of GLP-1 drugs on spending. Additionally, insights on return experiences are emphasized for boosting customer loyalty.