Mihir Shukla, CEO and Chairman of Automation Anywhere, is at the forefront of building autonomous enterprises with over 300 million AI agents. He discusses how AI can not only assist but actually perform tasks, like automating tax operations and enhancing customer service. Shukla emphasizes the urgent need to tackle the global productivity crisis through AI while sharing inspiring stories of workers transitioning to six-figure AI careers. He lays out strategies for organizations to embrace automation and the cultural shifts necessary for success.
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question_answer ANECDOTE
Automation Anywhere's Internal Transformation
Automation Anywhere automated 40% of its customer service tickets.
They also automated 90% of tax operations, showcasing diverse automation potential.
insights INSIGHT
The Productivity Paradox
Global productivity has stagnated since 2008, despite massive IT spending.
A declining workforce makes this an existential threat, demanding innovative solutions.
volunteer_activism ADVICE
Start with Why
Start AI adoption by focusing on the "why" rather than the "how".
A clear understanding of the necessity of AI adoption drives problem-solving.
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In this episode, Mihir Shukla, CEO and Chairman of Automation Anywhere, shares how he’s building an autonomous enterprise—where AI doesn’t just assist work, but performs it. With over 300 million AI agents in action, Mihir argues the future of work is already here.
We dive into how Automation Anywhere automates everything from tax to customer service, how to spot high-impact use cases, and why culture—not tech—is the biggest blocker. Mihir also zooms out to explore the global productivity crisis, the shrinking workforce, and the moral imperative to upskill at scale. A powerful episode on what work can look like when AI is truly embedded.
Key Takeaways:
Don’t Wait for the Future of Work—Build It - Mihir’s team is already running 300 million AI agents across global enterprises. From automating 90% of tax operations to generating CEO-ready briefings on the fly, he shows how much of today’s work can be autonomous—and how fast it’s scaling.
Stalled Productivity? AI Is the Only Way Through - Despite $40 trillion in global IT spend, productivity hasn’t improved since 2008—and now the workforce is shrinking. Mihir argues that doubling productivity isn’t a moonshot—it’s an economic necessity, and AI is our best shot.
Change Doesn’t Come from the Top—It Starts with Teams - Transformation doesn’t begin in the boardroom. Mihir shares how just 2 out of 10 employees experimenting with AI can ignite org-wide momentum—if they’re given ambitious goals, proper training, and permission to lead.
Upskill the World, One Community at a Time - From the Mississippi Delta to Nepal, Mihir’s upskilling efforts prove that AI fluency doesn’t require a degree—just access. With the right training, someone flipping burgers can land a $120K AI job in three months. Talent is everywhere. Opportunity isn’t.
00:00 Introduction to Mihir Shukla & Automation Anywhere 01:20 Vision for Autonomous Enterprises 03:03 Reimagining Work Processes 04:17 Principles of Automation 06:12 Challenges and Solutions in AI Adoption 09:15 The Importance of AI in Modern Workplaces 21:31 Studying and Rethinking Work 26:55 The Challenge of Adapting to AI-Powered Workflows 27:55 The Impact of AI on Task Management 31:24 AI in Customer Service and HR Operations 33:03 The Strategic Value of AI in Finance 37:30 The Social Impact of AI and Upskilling Initiatives 40:40 Final Thoughts and Takeaways
Beyond The Prompt - How to use AI in your company